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Refund policy

SHIpping policy

Items purchased from Theosis must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 7 days of receipt of shipment, in order to receive a refund. Please note: the shipping costs of the initial order will not be refunded. For both Exchanges and returns, customer is the responsible of paying all shipping costs. 

 

To make a change or refund please send an email to theosis.clothing@gmail.com with your order number and it will be answered quickly. We recommend that customers outside EU who have doubts about the size, do not hesitate to ask us [theosis.clothing@gmail.com] so that they do not have size problems once they receive the product. 

 

 

Theosis Shipping Policy Orders are processed within 2-3 business days Standard Shipping: $4.99. Rates and times vary, shipping times may vary due to customs processing. 

Free shipping: available for orders over $50. 

International customers are responsible for any customs fees, taxes, or duties imposed by their country. We primarily ship to EU.

Once your order has shipped, you will receive a confirmation email with a tracking number. 

Theosis is not responsible for lost or stolen packages. However, if your package is missing, please contact us, and we will do our best to assist. If your order arrives damaged, please email us at [theosis.clothing@gmail.com] with photos of the damage within 7 days of receipt.

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+46737325552

theosis.clothing@gmail.com

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